We hope our website has given you a detailed picture of what we offer and how we can help, but if you need any further information don’t hesitate to contact us –
Telephone: 01273 777448. Email: info@southerntechnology.co.uk
Meanwhile, here’s some of the questions we get most frequently asked –
Q. I’m not a business user, but just have a home computer that’s gone wrong. Are you interested?
A. Yes! If you’ve got a computer problem and need help, we’ll help.
Q. Do you really only charge a £49 flat rate no-fix no fee?
A. Yes. The service charge is just £49. The only extra cost will be for parts if required.
Q. Will I have to pay a call-out fee if it’s not possible to repair my computer?
A. No. We do not charge a call-out fee. *- See below for details
Q. My wireless isn’t functioning. Will I pay extra if you set it up?
A. No. It’s all included in our flat rate £49 fee. *- See below for details
Q. How much do you charge to clean viruses from my laptop/PC?
A. Just £49. Drop of your laptop or PC to us and we’ll get it cleaned up and running.
Q. Do I have to pay extra if the job takes longer than expected?
A. No. Our £49 flat fee still applies.
Q. Will you collect my laptop or desktop PC rather than fixing it at my premises?
A. Yes. We can arrange a collection if you can not drop off. We’ll repair your computer at our premises if it takes longer. *- See below for details
Q. Do you charge extra for picking up and returning my computer?
A. If your place is nearby then No. Collection and delivery is free (TC apply). *- See below for details
Q. Do you work on Saturdays?
A. Yes. 10:00 AM to 5:00 PM
Q. I’m at work during the day. Can you call in the evenings?
A. Yes. We’re very flexible and just ask for some advance warning if possible. *- See below for details
Q. Can you upgrade my computer and add the spare part I need?
A. Yes. We’ll let you know what it costs, source the part and do the job. Our £49 service charge will apply if we carry out the work at your home or office. *- See below for details
Q. I’ve just got a new computer and arranged broadband. Will you set it up?
A. Yes, we’re happy to do this. *- See below for details
Q. Do you always need to visit, or can you give me advice on the phone?
A. We offer remote support for home and business users. *- See below for details
Q. I’ve just got a new computer but I’m not really sure how to use it. Can you help?
A. We’re happy to help you in any way we can with personal training and support for home users, giving you those extra computer skills you may need. Our charge is just £49. *- See below for details
Q. I seem to have lost everything on my computer. Can you help?
A. Yes. Lost data can be a stressful event for home and business users. We can provide data recovery at competitive prices – and advise on back-up solutions.
Q. My printer’s packed up. Can you sort it out for me?
A. Yes. We fix all computer, software, printer ( not hardware, only settings, connections etc ) problems.
Q. My computer just won’t start. Can I bring it in to your workshop?
A. Yes. Our shop is in central Hove is open from 9:30 am to 6:00PM on Monday to Friday and from 10:00am to 5:00PM on Saturdays. (We are open most of the days until late evenings, so please call.)
Q. My computer’s got really slow! Can you fix it?
A. A very familiar question! We’ll do what’s necessary to speed things up!
* We normally repair laptops and computers in our shop, we prefer this way as we keep our costs down, and to keep the service charge as low as possible and also keep variety of spare parts in our shop to speed up the repair. If agreed in advanced, we can visit you out of working hours, like after closing the shop 6:30 PM or 7:00 PM, or later. For details please contact us.
